Founding team: more than 28 years of experience (since 1998)

Who we are

SYSBalear is a technology consultancy delivering end-to-end IT services: systems, networks, security, cloud, preventive maintenance and web services. We support our clients from the design and conception of their infrastructure all the way to its implementation, optimisation and day-to-day maintenance. We don't come in to patch things up, we come in to understand the business and build the technological foundation it stands on.

We're not the department that shows up only when something breaks. We're the team that designs things so they don't break, and that's there, with a name and a face, when needed. We work with everyone from small businesses to large hotel groups, always with the same standard: do things properly.

We're based in Mallorca, but the way we work was born from an international career. That gives us a perspective rarely found in a local provider: the demands of the most critical environments applied to the business fabric of the Balearic Islands, with the closeness of someone who knows you by name.

• Advanced IT consulting and systems architecture
• Security, network segmentation and audits
• Cloud migrations and administration
• Preventive maintenance and disaster recovery
• Web services and associated infrastructure

Our philosophy

We have a rule we've kept since day one: we won't sell you services you don't need. We analyse your real situation, your requirements and your needs, and propose the right solution for each case, no more, no less. If something adds no value to your business, we'll tell you, even if it means billing less.

What you do need, we do at 100%. Trust isn't billed: it's built over the years, through closeness, proactivity and results. That close relationship is exactly what lets us catch problems before they happen and be genuinely efficient.

We believe in doing things properly, to our own standards of quality. We'd rather have one client who trusts us for a decade than ten who try us once. That's why we prioritise honesty, stability and the long-term relationship over any quick sale.

• Stability, security and trust above all
• Real proximity: you talk to the person who solves it
• Proactivity: we anticipate, not just react
• Honesty: we tell you what you need and what you don't
• Absolute discretion with your data and your systems

Track record: from 1998 to today

It all began in 1998, in the thick of the Y2K (Year 2000) preparations, when half the industry was eyeing its systems with concern. That was the baptism: learning that infrastructure isn't a luxury, it's the backbone of a business, and that when it fails, it isn't a computer that fails, it's the whole company.

For years, Sergi was Systems Administrator at Picis Research & Development, a clinical and hospital software multinational. Years responsible for the infrastructure and security of hospital systems, environments where a failure isn't an inconvenience, it's a real risk to people, taking on ever more responsibility and technical leadership, working alongside the Barcelona, Paris and Boston offices.

After that journey, in 2012 Sergi moved to Mallorca and founded SYSBalear from scratch. What began as a vocation at the turn of the millennium is today a consultancy that puts the more than 28 years of experience of its founding team at the service of businesses across the Balearic Islands and anyone who needs us.

One international path

The SYSBalear story runs through Barcelona, Boston, Paris and Mallorca. Barcelona was the origin, where the vocation and the first major projects were born. Boston, headquarters of Picis R&D, was the school of international projects and the most demanding healthcare environments. Paris brought the European offices and multi-country coordination. Mallorca is the current base, where the company was born and where the project lives today.

Boston and Paris aren't our offices today: they're heritage. They're the years of working shoulder to shoulder with top-tier technical teams on both sides of the Atlantic, coordinating different time zones, languages and regulations over the same critical infrastructure.

That international experience is what we now apply, with discretion, to every local client. A Mallorca hotel, a clinic or a law firm benefits today from the standards forged managing hospital systems between Europe and the United States.

• Barcelona, the origin
• Boston (USA), international projects and critical environments
• Paris (France). European multi-country coordination
• Mallorca, current SYSBalear headquarters

Continuous training

The knowledge of our founding team was forged in the field: more than 28 years of experience (since 1998) solving real problems in demanding environments. We study, test and master every technology we touch, not to collect certificates, but to help your business run well.

The learning never stops: every new tool and every advance in the sector, we learn it inside out and put it to work. The best proof is what we build: Penny, the AI assistant we use at SYSBalear, and more than 80 domains hosted on our servers. If it can be done with technology, we do it.

What we do

Our founding team brings more than 28 years of experience (since 1998) designing and managing networks for every kind of business environment. Each infrastructure is mapped out as a whole: servers, subnets, domains, users, permissions, replicas and firewalls, all fitting together as a single piece. We picture the entire network before touching a single cable, and that global view is what avoids the mistakes others only discover when it's too late.

Our track record speaks for itself: more than 500 server, network and infrastructure deployments, more than 500 migrations, and many security, preventive maintenance and optimisation projects.

We master both worlds. Windows and Linux, and integrate them with the cloud in hybrid architectures. From a hardened Active Directory domain to a high-availability virtualisation cluster, by way of the backup that will one day prevent a disaster, we work every layer with the same level of detail.

• Firewalls and perimeter security
• Network segmentation, access control and audits
• Hardened Active Directory domains and Exchange
• Virtualisation: VMware, Hyper-V and Proxmox (high availability)
• Strategic backups and disaster recovery
• Hybrid Windows / Linux / cloud integrations

How we work

Every project starts by listening. Before proposing anything, we understand how your company works, what worries you and what you can't afford to have fail. Only then do we design the solution, and we always explain the reasoning behind each decision in plain language, without unnecessary jargon.

We work proactively: we monitor, anticipate and prevent rather than wait for something to catch fire. We document what we do so your infrastructure doesn't depend on anyone's memory, and we leave every system in a state where any qualified technician could carry on.

And above all, you always speak with the person who solves it. There's no call centre opening tickets and no sales layer mistranslating what you need: the person who designs your system is the same one who maintains it and the same one who picks up the phone when you call.

• Listen first, propose later
• Tailored design, no off-the-shelf solutions
• Monitoring and prevention before reaction
• Clear documentation of every infrastructure
• Direct contact: no middlemen

Sectors we work in

We've served sectors with wildly different demands, and that's precisely our strength: we understand that a clinic's infrastructure isn't run like a hotel's, nor a yacht's like a law firm's. We adapt the approach to each ecosystem, because every sector has its own risks, regulations and priorities.

From healthcare we inherit an obsession with availability and data protection. From tourism and hospitality, the ability to operate at scale with no margin for error in peak season. From the nautical world, the autonomy to provide support in isolated environments. Each sector has taught us something we apply across all the others.

Out of respect for our clients' confidentiality, we talk about sectors, not names. Discretion is part of the service.

• Healthcare and clinical sector
• Tourism and large hotel groups
• Nautical sector (onboard IT support)
• Education
• Legal and professional sector
• SMEs and growing businesses

Absolute discretion

We work with our clients' critical infrastructure, data and internal systems. That demands a level of trust you can't improvise. That's why discretion isn't a contract clause: it's a value of the house, present in how we speak, in what we show and in what we keep to ourselves.

We don't parade our clients or turn their trust into marketing. We focus on their interests, fully and confidentially. When someone chooses us, they know that what happens in their systems stays in their systems.

This very page is consistent with that principle: we'd rather explain how we work and why people trust us than plaster a wall with logos. If you need specific references, we'll give them to you privately and with the permission of those involved.

The leap into AI: Penny

SYSBalear's real differentiator today is the combination of a founding team with more than 28 years of experience (since 1998) and an institution that uses AI to make better decisions. AI is just the executing arm. The brain is the institution. Penny is the AI assistant we use at SYSBalear.

Penny doesn't replace the team: it multiplies it. Automatic monitoring, automatic HTTPS certificate renewal on our hosting servers, alerts that our team analyses and acts on, and automation of tasks that used to eat up hours. Judgement stays human, decided by someone who has been deciding for more than 28 years, and speed and scale are the machine's job.

The numbers, with the honest context they deserve: results depend on each business's processes, and we measure them together with you. AI helps save hours of repetitive work, and we don't promise universal figures: we present what we can verify, project by project.

• Automatic monitoring and HTTPS certificate renewal
• Alerts and intervention by our team
• Automation of repetitive tasks
• Human judgement + machine scale

Why clients trust us

In technology, the difference between a supplier and a partner is measured in years. What sets us apart isn't a single tool or one certificate, but the combination of international experience, direct contact and a real commitment to the outcome.

Our clients don't choose us for being the cheapest, but for sleeping soundly. They know that behind their infrastructure is someone who understands it top to bottom, who looks after it as if it were their own and who'll be there when it truly matters.

• A founding team with more than 28 years of experience (since 1998) and international projects
• Direct contact: no middlemen or call centres
• We only propose what you genuinely need
• Absolute discretion and confidentiality
• An AI assistant we use at SYSBalear to improve the service

What our clients say

Relationships like this one, spanning years, are the best description of how we work: discreet, stable and built on results. Most of our clients prefer not to appear, and we respect that; we're grateful to those who, like Eurocarnavales, have chosen to share their experience.