Automatic checks of your websites every 30 minutes (with managed web maintenance)
Penny, the AI assistant we use at SYSBalear, checks your websites automatically every 30 minutes (with managed web maintenance) and alerts our team when it detects that something fails. Monitoring is not staring at graphs: it is staying ahead.
Automatic monitoring, supervised by our team
We run automatic monitoring, supervised by our team, of the state of servers, networks, services, backups and security: performance, capacity, latency, errors and anomalous behavior. Our team is alerted as soon as something is detected.
The real value is not seeing that something has failed: it is seeing the weak signal before it becomes a failure. A disk starting to degrade, a service consuming too much, an odd traffic pattern. The difference between a scare and an outage usually lives in those minutes.
Penny: detect, alert, escalate
Penny is the AI assistant we use at SYSBalear. It does not just alert: it helps diagnose the cause and prepares the context so our team can act on the affected server or service. When an incident needs human judgment, it escalates to the technician with all the context already prepared.
This AI layer changes the economics of support. It helps save hours of repetitive work and manual watching. Results depend on your processes, and we measure them with you: AI and an expert technician work together.
What we monitor, exactly
Monitoring covers every layer of your infrastructure, not just whether a server responds. We watch resources (CPU, memory, disk), services and applications, the health of the network and its devices, the correct completion of backups, certificate expiry and security signals: anomalous logins, unusual traffic, repeated attempts.
Everything is tuned to your environment during onboarding: we define realistic thresholds for your workloads and your seasonality, because monitoring that screams about everything ends up muted, and monitoring that stays too quiet is useless. The goal is for every alert to mean something.
From signal to solution: how we handle an incident
When something drifts, the sequence is defined in advance. Penny analyzes the signal and contrasts it with the system's historical behavior. If it is a routine incident with a known fix, Penny flags it and our team resolves and logs it. When human judgment is required, the incident escalates to a technician with the diagnosis already prepared: what happened, since when and what has been tried.
After every relevant incident comes the part almost nobody does: the review. We analyze the root cause and turn the lesson into a new rule (an adjusted threshold, an additional check, an automation) so the same problem is less likely to catch us off guard again. The monitoring improves with every incident.
The layer that connects everything else
Monitoring is the nervous system of every other service: it verifies that backups actually finish, feeds cybersecurity with anomaly detection and watches the servers under our comprehensive maintenance and the hosting we manage. If you work with us across several areas, they all share the same eyes.
It also works as a standalone service: we can monitor an infrastructure managed by your internal team or another provider, and alert you or them with the context prepared. You decide who acts; we work so that problems reach your team early.
Frequently asked questions
Does the AI replace technicians?
No, it empowers them. Penny handles the automatic monitoring and the routine checks, freeing our technicians for what needs judgment: architecture decisions, complex incidents and prevention. Expert human oversight is always behind it.
Is the time saved with AI a guarantee?
No. Saving hours of repetitive work is what we observe when AI and a technician work together, and we mention it as a reference, not as a contractual commitment. The concrete impact depends on your starting point; we measure it with you from day one.
What happens if something fails?
The sequence is: Penny detects the signal, alerts our team, which handles routine incidents and, when deeper analysis is needed, escalates to a technician with the context prepared. Monitoring is automatic and supervised by our team.
Do I need to change my infrastructure for you to monitor it?
No. We deploy monitoring on top of what you already have: Windows and Linux, physical or virtual servers, on your premises or in the cloud. Onboarding includes a tuning period in which we calibrate thresholds and alerts to your real environment, so the system speaks up about what matters and stays quiet about what does not.
Systems and network administration
Your servers, your directory, your mail and your network, managed by specialists with more than 28 years of experience (since 1998). Order, security and performance, without surprises.
Discover it →Disaster recovery and backup
A backup that has never been restored is not a backup: it is a hope. We design daily backups and recovery plans that we actually test, so an incident is a bad moment and not the end of your business.
Discover it →Cloud migration
Cloud done right is freedom: working from anywhere, scaling without buying hardware and sleeping soundly. Cloud done wrong is a surprise bill and a mess of access. With 500+ migrations of mail, servers and applications behind us, we know which is which.
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